When I entered the medical transcription field in 1999, I quickly realized the industry had to change. And that change needed to be dramatic. I knew there had to be an easier way for doctors to record and transcribe patient notes. Yes, the medical industry was using voice recognition, but it was based on antiquated technology (compared to today’s standards). Even if you had the software, the product output was clocking in at less than 50% accuracy and required numerous self-edits.
I knew that somewhere out there, someone had the technological know-how to revamp voice recognition and make it work for physicians.
So I went on a mission to find the people who could (and would).
You might know them as M*Modal, and they’re still our strategic partner today.
How they felt when I showed up with hundreds of thousands of transcription documents and voice dictations might be a different story … but the result is what we’re using today in One Voice’s dictation software. And I’m telling you, it took the chisel and stone tablet level of productivity we were asking doctors to work with back in 1999, and it brought them into the 21st century.
What my team of programmers and I came up with has been called the iPhone of voice recognition. I call it Speech Understanding Technology. Basically, (if advanced algorithms can be explained in any basic terms) we worked out the formulas to allow computers to learn speech habits, your verbal and vocabulary preferences, inferences, and even accented speech.
When you think about, it’s pretty amazing. A big fancy math problem can statistically figure out what you’re going to say next. The result is even more amazing—speech recognition with greater than ninety-eight percent accuracy.
That was just the tip of the iceberg. After that breakthrough, other advances followed—all of them geared toward making the medical profession more productive, more efficient, and at the end of the day, more profitable for providers. We’ve added automated faxing, billing and referrals.
We’ve worked hard to streamline the process as much as possible. If there was a place to shave off a few extra minutes of manpower, a place to save you time and effort, we worked hard to do that. When you’re already working against the clock, every second matters.
The best way to know if we’re doing our job or not is to watch the data analytics. We’ve added as many feedback processes as we could – and in the user-friendly way possible.
But here’s the thing …
Since that very first day in 1999, the field of medicine hasn’t stopped changing. The challenges just keep coming. Doctors are experiencing higher levels of burnout than ever before. And they’re making less money. They’re spending more time doing bureaucratic tasks instead of practicing medicine.
New health care legislation regarding electronic medical records, electronic health records, and meaningful use compliance presents new challenges to providers like you. We answer with the industry’s most advanced workflow and document management system.
I don’t know what will come next. I have no idea what the next round of legislation will bring. Every time I think I can predict, another curveball comes along. But whatever it is, One Voice Data will be ready.
And we’ll be here for you, so you’ll be ready to face those same challenges and take them in stride.
So call us at 910-506-3342, choose a time on our scheduling calendar below, or send us an email at firstname.lastname@example.org
Thanks for being here.
Founder, One Voice Data
Born and raised in Fayetteville, North Carolina, and the eldest of two sons in a career military family, Brent was a four-time Football All-American. He graduated with a BA in Biology from Elon College and is a longtime member and supporter of the college’s Athletic Hall of Fame. Brent was a fifth-round draft pick of the Pittsburgh Steelers in 1975, playing for several of the team’s most gloried years as a Defensive Back and on Special Teams.
After retiring from professional football, Brent founded and sold several mid-sized companies, finally co-developing next-generation voice recognition software for the medical industry. His current company, One Voice, provides innovative transcription, coding and data collection for doctors, researchers, and institutions across the country.
Brent is actively involved in the Moore County, North Carolina community and serves on several local boards, including the Weymouth Center for the Arts & Humanities, where he acts as Treasurer.
Roy has been in the health care field for over 30 years. Working with multi-specialties, Roy was the CEO of a large OB/GYN private practice for many years. Roy worked for the North Carolina Office of Rural Health and Community Care for ten years, helping communities deliver health care to underserved areas in North Carolina. Before joining One Voice, Roy worked for a hospital on the North Carolina coast and helped to build their provider network.
Roy has worked across a broad spectrum of health care settings from small to large. He has a unique perspective as a firsthand user of One Voice’s services. Roy is passionate about helping providers avoid the burnout imposed by ever-changing regulations and the tediousness of inefficiency. Roy’s personal knowledge and skill are a vital asset in One Voice’s commitment to customer service.
Jennifer brings 20+ years of experience across the healthcare spectrum including hospital, clinic and small practice transcription. In the 13 years Jennifer has been with One Voice, she has been instrumental in taking One Voice from a traditional transcription company to the technologically advanced, voice recognition and workflow platform company we are today. Her specialty is “thinking outside the box.”
Jennifer works from the premise “good customer service begins with answering your own phone.”
When you call One Voice, chances are, you’ll have the pleasure of speaking to Jennifer personally.
Julie brings over 25 years of medical language and office experience to One Voice. In her eight years with us, Julie has been the catalyst in hiring our own voice recognition editors and medical transcriptionists (VRE/MT). Julie also mentors them to become efficient, knowledgeable, and productive staff members. Additionally, Julie trains the VRE/MT staff for clients utilizing our in-house option for outsourced transcription services.
Julie takes great pride in maintaining high-quality standards in medical records documentation.